Dashboard Settings

Settings

Configure how ChurnShield recovers your failed payments.

Connected Account
Your Stripe account linked to ChurnShield.
Smart Retries
Configure automatic payment retry behavior for soft declines.

Enable Smart Retries

Automatically retry failed payments on an optimized schedule.

Maximum Retries
Retry Schedule (hours after failure)
then then hours
Default: 24h, 72h, 144h (1 day, 3 days, 6 days)
Dunning Emails
Configure the automated email sequence sent to customers with failed payments.

Enable Dunning Emails

Send automated email reminders asking customers to update their payment method.

Email Sequence
Emails are sent at these intervals after a payment failure.
#1 Friendly Reminder Immediately
#2 Urgent Reminder After 3 days
#3 Final Notice After 7 days
Alert Notifications
Get notified about important payment events via email.
Alert Email
Where to send payment failure and recovery alerts.

Payment Failure Alerts

Get notified when a customer's payment fails.

Recovery Alerts

Get notified when a payment is successfully recovered.

Abandoned Payment Alerts

Get notified when all recovery attempts are exhausted.